BBVA Banks on Oracle to Deliver a Better Mobile Experience to Customers
Spanish financial services provider chooses Oracle to enable customers to open accounts with mobile devices
Redwood Shores, Calif.—Feb 23, 2017 – Differentiating itself from competitors, while offering an enhanced experience to customers, Spanish bank, BBVA, is using Oracle Communications technology to enable customers to open new accounts via their mobile devices in minutes.
The banking industry is under heavy scrutiny to validate and protect customer information. BBVA has chosen a solution with comprehensive security features to enhance efforts to meet EU compliance requirements for confidential documentation and secure management of personal data, as well as standards for authentication, reporting and monitoring. BBVA chose Oracle Communications WebRTC Session Controller and Quobis Sippo WebRTC Application Controller as the foundation for its new platform because the technology is easily configured and integrates directly with the company’s existing internal systems.
“We live in an age of convenience where people can do everything from their mobile phones, whether it is to open a new account or to pay,” said Ignacio Teulon Ramírez, Digital Transformation – Customer Experience Director, BBVA. “We want to provide our customers with services in the way they prefer to consume them, and we want to provide them the best experience possible.”
Today, BBVA can provide a rich, real-time audio and video experience on a mobile phone or tablet. Jointly delivered by Quobis and in partnership with BT, the solution enables BBVA to validate customers’ identity so customers and prospects can quickly open a new account. The sessions can also be recorded for compliance purposes.
“Digital technologies are giving the financial services industry the opportunity to leap forward and provide products and services that match the digital lifestyle of their customers,” said Doug Suriano, senior vice president and general manager, Oracle Communications. “Our project with BBVA shows how large banks can differentiate themselves by creating a new banking experience. They have a clear vision and an understanding of their customers’ needs, as well as the technology that allows them to innovate while integrating seamlessly with their existing systems.”
Quobis and BT are Gold level members of the Oracle PartnerNetwork (OPN).
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About Quobis
Quobis is leading the industry of browser-based communication solutions for services providers and enterprises with its award-winning Sippo product familiy. For more information about Quobis visit www.quobis.com
About BT
BT is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. For more information about BT visit http://www.bt.com.
About BBVA
BBVA is a customer-centric global financial services group founded in1857. The Group is the largest financial institution in Spain and Mexico and it has leading franchises in South America and the Sunbelt Region of the United States; and it is also the leading shareholder in Garanti, Turkey’s biggest bank for market capitalization. Its diversified business is focused on high-growth markets and it relies on technology as a key sustainable competitive advantage. Corporate responsibility is at the core of its business model. BBVA fosters financial education and inclusion, and supports scientific research and culture. It operates with the highest integrity, a long-term vision and applies the best practices.
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SOURCE: Oracle