First-of-Its-Kind Design Provides Enhanced Client Experience, Access to Expertise and Integrated Financial Solutions
February 16, 2016 — MINNEAPOLIS — Bank of America announces the opening of its first downtown Minneapolis financial center, located on the skyway level of the IDS Center (80 S. 8th St., Ste. 226). Much more than a bank branch, the IDS financial center is a destination for clients to connect to all of Bank of America’s financial services, personalized solutions and expertise needed to make their financial lives better.
“In opening our new downtown location at IDS Skyway, we’re expanding access to Bank of America services and making it easier for clients in Minneapolis-St. Paul to get expert advice for all their financial needs,” said Larry Kloth, Minnesota state and Minneapolis-St. Paul market president for Bank of America. “We look forward to engaging with clients in our new space and welcome anyone to stop by and learn more about what we offer.”
The design of this location, the first of its kind across the Bank of America financial center network, features several new elements to enhance the client experience. Upon entering, clients are greeted by a relationship banker who helps identify their needs and guides their visit. Clients can use one of several private offices to meet with specialists to discuss a variety of solutions options, including lending, Merrill Edge investing, and small business banking.
A comfortable waiting area features interactive financial learning technology and tools to use and explore Bank of America products, capabilities and services. Digital ambassadors are also on hand to provide answers and assurance when clients come in with questions about how to download and use our mobile banking app and online platforms, so they can benefit from the convenience they provide.
“The new layout creates a fluid environment where employees work together as one team to bring together the full suite of Bank of America’s capabilities and expertise for a more integrated and personalized experience,” said Kloth. “These collaborations enable us to better connect clients to the solutions they need to pursue their financial goals.”
Among the services featured at the IDS Skyway financial center:
- Everyday banking, including checking and savings account services and credit cards.
- Full suite of lending services for home loans, home equity and auto loans, as well as commercial lending.
- Merrill Edge financial and investment services, including retirement planning, IRAs and 401(k)s, investing and college planning.
- Small business banking.
- Priority service through the Preferred Rewards Center, a dedicated team of specialists available to handle product and service needs.
- A dedicated financial learning space with interactive tools and digital ambassadors to assist with mobile and online platforms.
- ATM services, including ATMs with Teller Assist®, giving clients the ability to interact with a teller via live video chat.
As its largest and most visible location yet, the IDS Skyway financial center marks a significant milestone for Bank of America’s growth in the Minneapolis-St. Paul metropolitan area. Two other locations opened in the spring of 2015 in Wayzata (1133 Wayzata Blvd. E.) and Lake Calhoun (2700 Hennepin Ave., Ste. 101). Additional locations will open in 2016 in Apple Valley and Woodbury, followed early next year by a site in Edina that will also include a Merrill Lynch office.
“Strengthening the relationships we already have with our 300,000 clients in the Minneapolis and St. Paul metropolitan area is a priority,” said Kloth. “These new locations will provide current and new clients the convenience of in-person expertise across a broader range of Bank of America banking and Merrill Lynch investment products and services.”
The IDS Skyway financial center’s hours of operations are Monday through Friday, 8 a.m. to 6 p.m. ATM with Teller Assist® is available Monday through Friday, 7 a.m. to 10 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m. ATMs are available seven days a week, 24 hours a day.
Specialists for home loans, investments and small business are available by appointment. To see Bank of America’s Minnesota financial center and ATM locations or to schedule an appointment online, visit locators.bankofamerica.com/mn.
Bank of America
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 47 million consumer and small business relationships with approximately 4,700 retail financial centers, approximately 16,000 ATMs, and award-winning online banking with approximately 32 million active users and approximately 19 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in all 50 states, the District of Columbia, the U.S. Virgin Islands, Puerto Rico and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.
SOURCE: Bank of America